Robert & Diana K., 4/29/2015 Columbus 43205
KNOW came out to our house to look at our HVAC system; they were there to give us a "second opinion" after a very unsatisfactory call with another company. When we explained the problems, the tech was listening and looking over the system and ducts. After a few hours of examining the system and researching the problem within our home, we were given solutions to review. No pressure, no Installations pitch, nothing. We made our decision to go with KNOW based on the technicians knowledge, ability to diagnose and propose solutions, and ability to explain exactly what he would do and how much it would cost. In the end, the new system is working great; the additional returns are really helping with the hot/cold issues and we are extremely pleased.