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614-678-6344

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KNOW Heating, LLC BBB Business Review

WHAT YOU SHOULD KNOW

We want to empower you with knowledge when it comes to your heating, cooling and your home environment.

 

  • Q?

    Why should I hire KNOW Heating to install my new HVAC system?

  • A.

    We recommend that our customers get several bids. We have all heard that we should get three bids and some of us believe that is to get the lowest price. But all too often the lowest price is not the best deal. Instead get bids to find the best company for you and your family. Companies that have your best interest in mind not there bottom line.

     

  • Q?

    What is your warranty on repairs?

  • A.

    Our repairs are warranted for two (2) full years on parts and labor.

  • Q?

    What can you tell me about your trade?

  • A.

    Not ALL that offer to perform maintenance, repair or installation are licensed, insured or qualified to do so. Bigger is not better, a jet engine in your car is bigger, but does not get better gas mileage. We believe that proper sizing of air conditioning, heating and air delivery system is the only way to receive the full benefits of efficiency and comfort.

  • Q?

    Why does our work stand out from other heating and cooling companies?

  • A.

    KNOW Heating is licensed by the state of Ohio, LIC# 46100, to do residential and commercial heating, cooling and ventilation with more than three times the required insurance for your protection. Permitting all installations our work is inspected by the city to insure that it meets or exceeds local, state and federal law. 100% satisfaction guaranteed if for any reason you are not satisfied with our work.

  • Q?

    Is the equipment warranty filed in house or with the manufacture?

  • A.

    Some companies offer a warranty on the equipment they install, but they don't tell you if that warranty is filed in house or with the equipment manufacture. If the warranty is filed in house and you no longer like the company that installed your system, or they go out of business, you are stuck. They hold your warranty. We file the warranty with the manufacture, so that any authorized dealer can and will honor your warranty, insuring that we continues to earn your business by keeping your options open.

  • Q?

    How often do I have to change my filter, and how often does my system need maintenance?

  • A.

    Filters should be inspected monthly and replaced as needed. You will find in the spring and fall month your system runs less and filters last longer. Having a trained technician inspect, test and clean your system before each season will improve the efficiency and reduce break downs.